EVENING STAR

SHIPPING POLICY

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates and Estimates

Orders are delivered within 1-3 days to customers.
Al Roshan delivery charge is divided into 2 parts.
Part 1: Fulfilment Charge: 5 AED
Part 2: Delivery Charge: 13 AED

Total delivery charges: 18 AED

In-store pickup

Store Pickup is not available.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at brand@alroshan.store

with your name and order number, and we will look into it for you.

Refund + Replacement Policy

First of all, Al Roshan does not have a refund policy. We give a 3 days replacement warranty if the product we shipped is wrong, faulty or broken. Al Roshan will initiate the replacement process and product will be replaced in 3 - 5 working days and no amount will be charged to you.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 5 days of delivery.

Refunds, returns, and exchanges

We accept returns up to 5 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at brand@alroshan.store

with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at brand@alroshan.store

Free Shipping & Returns: On all orders over 150 AED